FAQ

💬 FAQ

Last updated: 05/29/2025

 

🛒 ORDERS

1. How to place an order?

Easy. Go to www.cynique.co , choose your items, add them to your cart, and then confirm your order using a secure payment method.


2. How do I know if my order has been taken into account?

You will receive a confirmation email with all the details. If you haven't received anything within 24 hours, write to us at contact@cynique.co .


3. Can I modify or cancel my order?

Yes, as long as it hasn't been shipped yet . Send us an email as soon as possible with your order number and the changes you need to make.

 

🚚 DELIVERY

4. How much is delivery?

  • France: €4.99 (free for purchases over €100)

  • European Union: €9.99 (free from €100)

  • International: €14.99 (free from €100)

 

5. And the deadlines?

  • France: 6 to 10 working days

  • EU: 6 to 10 working days

  • International: 7 to 14 working days

 

6. How do I track my order?

As soon as it's shipped, you'll receive a tracking number by email. You'll be able to track your package in real time.


7. Do you ship internationally?

Yes, we ship worldwide . For orders outside the EU, customs fees or taxes are your responsibility.

 

🔁 RETURNS

8. What is your return policy?

You can return an item within 14 days of receipt, if it is new , never worn , with the original tags and packaging.


9. How to make a return?

  • France: Contact us by email with your order number and reason for return. There is a fee of €4.99 .

  • International: Contact us by email as well, you will need to organize the return shipment and pay the fees + customs if there are any.

 

10. Are there any non-refundable items?

Yes :

  • Customized or custom-made products (unless defective)

  • Mystery products (Hoodie, Tee, etc.)

  • Items purchased on sale

 

11. When will I receive my refund?

Within 5 to 10 business days after receipt and validation of the return. Refunds will be made using the same payment method, excluding the initial delivery costs (unless we made an error).

 

🔄 EXCHANGES

12. Can I exchange an item?

Yes, within 14 days of receipt, and if the item is in perfect condition (as for returns).


13. How to make an exchange?

Contact us with your order number + the item you want to exchange.

  • France: exchange at €4.99

  • International: Fees vary, contact us.

 

14. What if the product I want in exchange is no longer available?

You will be able to choose between a refund or a credit note .

 

🧩 DEFECTIVE ITEMS

15. What should I do if my item is damaged or defective?

Notify us within 7 days at contact@cynique.co with photos of the problem . We will manage the replacement, repair or refund for free .

 

🍪 COOKIES

16. What are cookies and how are they used?

These are small files that improve your experience on our site: smooth navigation, analysis, targeted advertising, saved preferences.


17. Can I manage my cookie preferences?

Yes! Either through your browser settings or with the cookie banner on our site. More information in our Cookie Policy .

 

💳 PAYMENTS

18. What payment methods are accepted?

We accept Visa, Mastercard, PayPal, and Stripe — all secure.


19. Is my payment secure?

Yes, everything goes through SSL encryption , so your information stays safe.

 

❓ OTHER QUESTIONS

20. Can I return multiple orders in one package?

No, each order has its own number, so one return = one package to avoid errors.


21. I have another question?

Easy: write to us at contact@cynique.co , we are here for you 💌