Frequently asked questions

Go to www.cynique.co, choose your items, add them to your cart, then complete your order with a secure payment method.

You'll receive a confirmation email with all the details. If you haven't received anything within 24h, email us at contact@cynique.co.

Yes, as long as it hasn't shipped yet. Email us as soon as possible through the contact form with your order number and the changes to make.

• France: from €4.99 (free over €150)
• Belgium / Luxembourg: from €5.99 (free over €150)
• European Union: from €14.99 (free over €250)
• International: from €19.99 (free over €250)

• France: 3 to 5 business days (Pickup point) / 3 to 5 business days (Home)
• EU: 5 to 7 business days (standard)
• International: 2 to 20 business days (depending on your location)

As soon as it ships, you'll receive a tracking number by email. You'll be able to track your parcel in real time.

Yes, we ship worldwide. For orders outside the EU, customs duties or taxes are at your expense.

You can return an item within 14 days of receipt, if it is new, never worn, with the tags and original packaging.

Contact us by email with your order number + the reason for the return.

• France: cost varies depending on the chosen carrier.
• International: cost varies depending on the chosen carrier.

Yes:

• Personalized or made-to-measure products (unless defective)
• Mystery products (Hoodie, Tee…)
• Items bought on sale

Within 5 to 10 business days after we receive and validate the return. The refund is issued to the same payment method.

You can exchange an item within 14 days of receipt, if it is new, never worn, with the tags and original packaging.

Contact us with your order number + the item you want to exchange.

• France: cost for returning the item (varies by carrier), but we cover the new shipment.
• International: cost for returning the item (varies by carrier), but we cover the new shipment.

You can choose between a refund or a store credit.

Let us know within 7 days at contact@cynique.co with photos of the issue. We handle the replacement, repair or refund free of charge.

They are small files that improve your experience on the site: smooth navigation, analytics, targeted ads, saved preferences.

Yes! Either through your browser settings, or via the cookie banner on the site. More info in our Cookie Policy.

We accept Visa, Mastercard, PayPal and Stripe — everything is secure.

Yes, everything goes through SSL encryption, so your info stays safe.

No, each order has its own number, so one return = one parcel to avoid mistakes.

Easy: email us at contact@cynique.co, we're here for you 💌